Privacy Policy

FinCrest Accounting ("we," "our," or "us") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. We comply with the Kosovo Law on Personal Data Protection (Law No. 06/L-082) and applicable international standards including the General Data Protection Regulation (GDPR) where applicable.

By using our website or services, you consent to the practices described in this policy. If you do not agree with this policy, please do not use our website or services.

We may collect the following categories of personal data:

• Contact information: Name, email address, phone number, and mailing address
• Business information: Company name, job title, and industry
• Communication data: Messages and inquiries you send through our contact forms or email
• Technical data: IP address, browser type, device information, and usage data (when you consent to analytics cookies)

We use your personal data for the following purposes:

• To respond to your inquiries and provide requested services
• To process and manage bookings and consultations
• To send relevant information about our services (with your consent)
• To improve our website and user experience
• To comply with legal obligations and protect our rights
• To analyze website usage (only when you consent to analytics cookies)

We use cookies and similar technologies to enhance your experience on our website. You can control your cookie preferences through our cookie consent banner and the Cookie Preferences link in our footer. For detailed information about the cookies we use, please see our Cookie Policy.

We may share your data with trusted third parties who assist us in operating our website and providing our services. These include:

• Email service providers (e.g., Resend) for communication
• Analytics providers (e.g., Google Analytics) when you consent
• Hosting and infrastructure providers

We require all third parties to process your data in accordance with applicable data protection laws and only for the purposes we specify.

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

Data may be stored and processed in the European Union, United States, or other jurisdictions where our service providers operate. We ensure appropriate safeguards are in place for any international transfers.

Under the Kosovo Personal Data Protection Law and GDPR, you have the following rights:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data in certain circumstances
• Restriction: Request limitation of processing in certain circumstances
• Portability: Request transfer of your data to another provider
• Objection: Object to processing based on legitimate interests
• Withdraw consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, please contact us using the information below. You also have the right to lodge a complaint with the Kosovo Information and Privacy Agency or your local data protection authority.

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

FinCrest Accounting
Email: [email protected]
Phone: +383-49-237-173

We will respond to your request within 30 days as required by applicable law.